What is Unified Communications (UC)?
Cisco defines Unified Communications as ‘…an architecture that connects people-people and people-applications… simply.’ Anonymous – Cisco
Anoop Gupta, corporate vice president of Microsoft’s Unified Communications group defined Unified Communications as being ‘… personal and intuitive; centered around people and availability; allows users to be in control of communications on any device; is deeply integrated with business processes; leverages infrastructure customers already have; makes it simple to manage communications services; lower the costs; and is standard-based for interoperability.’
UC is often the course of great confusion. If you asked 10 different people to define UC you will get 10 different answers. For those of us who are working in this area the above definitions provide us with a bare bone definition for which we have to flesh out. I would suspect that a relative newcomer to the world of UC would find these definitions utterly useless. So let’s get the ball rolling. How would you define UC… I’ll start…
I use this definition to simplify the concept, applying it to the business case. Remember these guys don’t care about ‘speeds and feeds’. They want to know how this technology can increase productivity and provide their business with a competitive advantage.
UC can be defined as
‘…the office of the future where users are empowered to take control over how they communicate, providing access to the right information and the right person over any device or application the first time…’