Category Archives: Avaya

Cisco’s releases Unified Communications Solution for Small Business

Cisco Unified Communications 500 Series for Small Business otherwise known as the ‘UC500’ forms part of the Cisco Smart Business Communications System is due for release this week…

The UC500 is an all-in-one unified communications solution designed specifically for Small Business users, which is defined by Cisco as sub 50 seats and represents Cisco’s entry into this highly diversified market.

This all-in-one solution incorporating call processing, voice mail & automated attendant into a single (1.5RU) appliance represents a paradigm shift from Cisco traditional enterprise approach – requiring that both applications reside on separate appliances – sends a clear message to the market that Cisco is serious about expanding its dominance into the SMB market.

There is no doubt that the UC500 offers Small Business customers the ability to leverage Cisco’s pedigree of VoIP and Unified Messaging and provides small businesses the opportunity to migrate from a legacy PSTN or PBX system to reduce their TCO.

The for techies among you, the UC500 comes in two fixed port configurations… with your choice of 4 PSTN trunks (FXO) or 2 BRI interfaces… in addition both units contain 8 x 10/100PoE switch ports for LAN connectivity, supplying full 15.4w of power to any standards based (802.3af) device including Cisco’s complete range of IP phones… well… except for the Cisco’s Video (7985G) Phone, wireless access point or IP camera and 4 x PSTN (FXS) interfaces supporting analogue phone, a fax machine or point of sale (POS) system and an expansion slot providing additional (2 or 4) PSTN (FXS & FXO) or (2) BRI interfaces.

Both models have the option for an integrated access point to provide basic WLAN (b/g) coverage in a small office space which can be extended using Cisco’s Mobility Express Solution consisting of up to three (3) access points1 (AP521) controlled by a centralised management station (WLC520) and can also be extended to provide presence and mobility via the Cisco Unified CallConnector for Microsoft Office and Unified CallConnector Mobility Server options, both of which can be installed on a standard Microsoft server running MS Pro or Vista.

The UC500 base unit comes preinstalled with Call Processing – Cisco Unified Communications Manager Express (CME 4.1 base), Voice Mail & Automated Attendant – Cisco Unity Express Voice Mail (CUE 2.3 base), Security, firewall, and VPN capabilities and to further simplify the licensing requirements, the UC500 is pre loaded with 8, 16, 32 or 48 feature licenses for Call Processing, voicemail, and Cisco Unified IP phones to eliminate the guesswork from configuration and deployment.2

The only thing which seems strange is the base unit ships with a fixed port configuration, and in order to expand the port density to support the suggested 16, 32 and 48 users the solution will require an additional (1 RU) 8 or 24 port switch (CE520 Series) to provide the additional port requirements and capabilities.

This minor issue aside the UC500 will surely make a solid debut. Cisco has already began planing for the introduction of its new ‘Select’ certification program which is designed to recruit and train a number of SMB focused resellers to take the UC500 to market.Cisco does have many competitors in this space including, Nortel with their BCM 50 and Avaya with their IP Office both of which have been in the market for a while now. Both Nortel and Avaya offer presence (the ability to show user and contact location, availability and phone status) as an option like Cisco, but the question is this something small businesses want or need?

What about mobility or the requirement to route calls to any number of devices including Single Number Reach (SNR) routing calls to cell or home phone when away from the office… and also offering the ability to bridge calls on IP Phone allowing to answer call on cell and switch to IP phone with a single click?

1When utilising the integrated access point only two access points can be added.

2The 8 & 16 port versions are due for release the end of June 2007 with the 32 & 48 port options due for release later this year in August.